Reviews

From 51 reviews
John G.

Had a refrigerator that stopped refrigerating. Called HKAR. They sent out Alex from Danny's Service. Alex was personable, efficient, and knowledgeable. He was on time the first time; he had to bring a part back the next day and he was right…

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via Yelp
Susan L

Houston Katy Appliance Repair gave us fast, friendly and expert repair of our clothes dryer. The price was affordable and the service was unsurpassed. i would recommend them to anyone with an appliance problem.

Jim B.

Frank fixed my dryer last night in less than an hour and really knew what he was doing and talking about. I would recommend 10/10 times.

via Yelp
Terry Hanks

In two repair calls, I have had three appliances fixed by Houston Katy Appliance Repair. They include fixing our clothes dryer (today), freezer, and refrigerator. Each time the person who did the repairs arrived within the agreed timeframe…

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via Google
Diane S

Frank is great! Less than 30 minutes and he had our dryer working.

Kate Cevallos

Great service. Very professional. Just a little pricey.

via Google
Marta Villarreal

Great service at a reasonable fee. All performed in a timely manner. The Tech. is a Wealth of knowledge. I highly recommend Houston Katy Appliance Repair. Much appreciated Marta Villarreal.

via Google
Charles Y

Recommend. Professional service. Courteous and on-time.

Charlie Y.

Recommend. Excellent service. Frank, the service manager knows his business. On time and professional. Will use them again as needed.

via Yelp
Debbie M

Technician was very knowledgeable and professional. Will definitely call this company again when I need any appliance repair!

Darcy D

Great service and very detail with communication.

Bridget L

Knowledgeable, polite, and very professional service.

Connie Rodriguez

Less than two days before Thanksgiving is the worst time for an oven to break down. Thanks to Frank at Houston Katy Appliance Repair squeezing us into his already full schedule, we were up and running within 24 hours. He even did a freebie …

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via Google
Jennifer D

Fast and thorough! Frank even followed up later to ensure my washer was working.

William Howard

Very friendly, knowledgeable, and professional. Solved the issue quickly, and showed a deep understanding of both my particular model and it's differences from the other manufacturers. Highly recommend!

via Google
Meghan P

Great experience. Worked me in last minute on the same day! Very knowledgeable.

Ricky H

Frank was very knowledgeable and quickly diagnosed the problem. He was able to correct my dryer vent problem and fix my dryer in a short time and was very reasonable in billing me for the work. I will enthusiastically recommend him to my friends and will definitely use him for any future appliance repair needs.

Karen Q

Frank came right out and fixed my dryer. Excellent service.

Mr. Randolph

Great Experience! Knowledgeable, courteous. We will definitely call Houston Katy for our future appliance repairs.

Rick S

Nice people and never gave up until the problem was fixed.

Desmond S

a down to earth non corporate business that follows up, does what they say they will and does accurate quotes. Frank is a friendly chap to deal with so I highly recommend them

Deborah S

Super fast repair response, excellent customer service, reliable and efficient repair – thrilled!

Michael Shepherd

Good communication with customer, on time, fast service on a Sunday. Unfortunately after a 10-minute diagnostic of our dryer, the technician needed to order a that a new main PCB, only to find out later that the part is no longer available …

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Adrianne B

Great service no issues Very professional Will highly recommend

Don S

Prompt, explained everything, within 24 hours had the dryer operational. I give them my highest recommend.

SHELLEY PARKER

Five Star Service!!!! Frank from Houston Katy Appliance Repair is our appliance repair man for life! We had a really BAD experience with another company on a dryer repair. I was out $253 with a broken dryer and the other company would not …

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Jacqueline F

Excellent service. Professional, knowledgeable and dedicated to fixing the problem.

Bret Noah

Frank is a professional! I own a plumbing company and will recommend him to all my clients.

via Google
Norman W

They were able to get me a quick appointment and Frank did a great job on the repair and talking me through what he was doing and why. Definitely would recommend if you are looking for honest good work. Very reasonable cost wise as well.

Sundra Fontenot

We were having overflow problems with our new dishwasher. Frank researched possible problems and parts and came over to get more information on the model. He spotted the problem which was caused by faulty installation of my reverse osmosis …

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Angela Leisher

I called because I needed help installing my dryer. Another company I called told me it would cost $125. But when I called this company, they asked me questions first before telling me the price. He was very helpful and told me that it …

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via Google
festus amoye

Frank and his team are great. They came over and diagnosed our problem. They worked hard a efficiently which saved us money. You would be hard pressed to find a better appliance repair company in Houston.

via Google
E. C

Frank was very helpful & professional! We will definitely use this company again!

Mr. Williamson

VERY IMPRESSED WITH FRANK. DOES GOOD WORK. WILL DEFINITELY RECOMMEND

Bill B.

6/7/16: Contacted Houston Katy Appliance Repair telephone 832 321-3758. I talked with Frank Welch, Service Director. Quoted service charge at $60.00. A tech appointment was scheduled with Alex between 12 noon – 2 pm for the next day, 6/8/16…

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Response from Frank W.

Thank you for calling on us Mr. Baker!

via Yelp
Dhani Daradjat

Frank, the owner, was not hesitated to drove to my house on the weekend when he found out that his repairman was sick and not able to come in.

He's a credible man and also provide excellent service.

I'll definitely will call him again if I …

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via Google
Mary Jo T.N.

Very nice customer service, the gentleman I spoke with on the phone to ask for advice regarding my refrigerator problem was very helpful and respectful. A service technician is scheduled to come accordingly and accommodating my availability…

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via Google
Jonathan H.

Frank with Houston Katy Appliance Repair is a top notch person to deal with. He went above and beyond to repair my Samsung front loading washer. He is professional, courteous, punctual, and knowledgeable of his field. I highly recommend and…

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via Yelp
Brian J.

Alex was amazing! He came on short notice and got the job done in the amount of time he estimated. Great job guys!

via Yelp
Infinity MakeReady

Alex came out on short notice and got the job done. They were very professional and nice. Thank guys!

via Google
Jennifer Hawkins

I had Houston Katy Appliance Repair out today for a repair needed on my GE stove... I had the pleasure of meeting Lucas... he was extremely kind, helpful, and fast in the repair! I would recommend Houston Katy Appliance Repair to anyone... …

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via Google
Jerry H.

Called them because my dryer wasn't working, they came by around 2 hours after I called, after 30 minutes he replaced the belt and now it's working great! I can't believe it was that quick. Thanks!!

.

via Yelp
Nate S.

I had a problem with my dishwasher, called HKAR because a friend of mine recommended them and so far I have experienced nothing but great service from this company. Starting with the guy that answers the phone, pleasant and polite guy!! , …

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via Yelp
Kirby P. Neck

Very pleased with analysis and repair process of our dishwasher. First trip was to determine what was wrong and determine if any new parts were needed. New parts were needed so a second visit was required, but the service fee was deducted …

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via Google
Gerald Roach

After calling Sears appliance repair and having spoken to someone in some land speaking some language (broken English) and then calling LG Appliance repair with the same result I searched the Katy yellow pages looking for a LOCAL repair …

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via Google
Sharon Widener

Houston Katy Appliance Repair was excellent to deal with. The owner and repairman were extra polite and helpful. Our dishwasher needed a part ordered and it was here in two days. Repair was done asap and all is well. I would recommend them …

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via Google
Kathy B.

If you need good quality service quick and reliable I would definitely suggest calling..They found the water leaking problem and fixed it quickly and correctly and all on a Sunday..Totally happy and would recommend them for your repair

Response from Frank W.

Thank you Ms. Kathy!

via Yelp
Chadwick C.

We called Houston Katy Appliance on a Sunday, and they had a capable tech out to our house within 2hrs of the initial request. The tech diagnosed our fridge accurately with a bad inverter board assembly. For the timeliness and kindness with…

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Response from Frank W.

Thank you Mr. Chadwick... We appreciate you!

via Yelp
Adam W.

I have used Houston-Katy for several appliances and have always been pleased with all the repairs. I've used several other companies that were either late, did not fix the problem right or charged too much. They are respectful and honest on…

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Response from Frank W.

Thank you so much Adam W.!

via Yelp
ronak kothari

We called HK Appliance Repair 2 weeks back . We explained to them that our oven was giving this burning smell when it was switched off. They arrived the same day and took care of it! From the call to the service response to the final …

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via Google
C Z.

Recently we had an issue with our Cabrio washer and had water pouring out from underneath. Called Houston Katy Appliance Repair and Frank had a tech named Alex out in 35-40 minutes. Luckily, it was a small hose that had a leak. He replaced …

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via Yelp