17:01 15 Apr 21
They called and let us know they were on the way, showed up on time, diagnosed and repaired our Samsung refrigerator quickly. We will definitely use them again.
Reap and Sewn
19:11 06 Feb 21
I called and asked for same day service. I forgot the name of the lady that helped me but she was super nice. She mentioned a tech, Michael would b by between 12-3pm. The technician came right at 1245ish and repaired my dryer in 15 minutes!!! Explained what was wrong, how he fixed it and what I was probably doing wrong to cause the issue I did. He replaced my thermo fuse and I paid 125$. I'm not sure if this was after the service call fee was deducted. I forgot to ask as I was so happy the technician finished so quickly.Either way I'll def b calling this company for any other appliance repair I ever need. Def recommend 10/10
14:50 12 Jan 21
Ken was extremely thorough, explained the issues to me so that I could understand and took his time to make sure that I truly understood what the issues were. I would highly recommend this company!
09:44 10 Jan 21
very helpful and open weekends..had exactly what part was needed and great price.
15:48 06 Jan 21
Houston Katy Appliance Repair is outstanding and extremely professional. I called them based on the reviews and I am so glad that I did. Our dryer was in critical condition. Frank was right on time, patiently explained in great details what was wrong, fixed it perfectly, and had some excellent suggestions. They are #1 on our list to call next time we have a problem. Call them now and you will thank me later. The best of the best.John in west Houston.
22:05 02 Nov 20
When washing machine quit working on Saturday afternoon, a call was made to Frank who came out on Monday to perform diagnostics to determine the problem. He was very professional and honest about the repairs saying that if he could even get the part for a 13 year old machine, he felt it would be too much money to spend on that old of a machine. I really appreciated his honesty even though it cost him a repair job. I would not hesitate to call again if another appliance has problems.
18:53 24 Sep 20
I called for repairs to my Samsung refrigerator. The cooling element froze and my fan was making a loud noise. Danny came out and did a great job. Unfortunately my fridge was beyond repair, Danny tried 3 times to make it right but this Samsung was a hunk of junk. I ended up buying a new GE fridge but would definitely recommend them if you need a repair. Very nice, honest, dependable and affordable. (4 stars only because my fridge didn’t actually get fixed, NOT their fault)
16:01 05 Sep 20
Francis explained what was wrong in detail, he came on the same day, and went beyond what was expected.
00:52 15 Aug 20
Called this morning at 9:00 am and by 1:00 pm my Samsung dryer repair was complete. Excellent customer service, knowledgeable and prompt, I would definitely recommend this company for appliance repair.
21:16 10 Aug 20
This business is outstanding. The technician came out to help fix a motor on my new oven and knew exactly what was wrong as soon as he took a look. He ordered the part and finished the repair few days later. Extremely satisfied customer here, keep up the good work!
00:42 20 May 20
I called on Monday and Frank was able to come to my house on Tuesday. He called multiple times before arriving to let me know his ETA. When he arrived he was very nice and professional. His knowledge on washing machines was astounding. I would definitely call again if I ever need another appliance repaired.
19:58 16 May 20
We called this company to change the washer door from a left hinge to a right hinge. GE told use that because it was an install issue from Lowe's not a repair issue they could not send out a tech, but the door could be changed. I spoke with the technician at Houston Katy Appliance, he was willing to look at it and his price to change the door was appropriate. He would also look at the shaking issue and the pedistal drawer issue. We had issues with Lowe's over a Samsung washer and dryer. Their techs ARE NOT TRAINED VERY WELL. When Lowe's tech delivered the GE that was an exchange for the Samsung they told us the doors were not changeable even though the GE website said so and owners manual tells how to do it.The Houston Katy Appliance technician was VERY KNOWLEDGEABLE, honest with us about the model we chose (it's a SAMSUNG with a GE label)
00:54 26 Apr 20
I called on a Saturday, and Frank came out within just a few hours. He was polite and explained everything as he walked through the repair. He knew every detail about the dryer and even gave me some great tips about how to properly use the washer and dryer to avoid any issues in the future. Definitely recommend!
21:06 07 Feb 20
Mr . Frank is an awesome , super genuine person and would recommend him to anyone who needs any help! He has tons of cool stories and advice to share.Easy and fun to work with , thanks Mr. Frank
17:19 27 Jan 20
Very impressed with the service from Houston Katy Appliance Repair. When my 15 year old Maytag washing machine started making loud noises and not moving through it’s cycles, I called Houston Katy Appliance Repair and they sent Alex right out. He was able to quickly diagnose the problem and order the part. Given the age of the machine it took awhile to find the part, however Alex was diligent and kept me updated on the status. Once the part arrived Alex quickly contacted me and came right out for installation. Great service, reasonable prices. I will use them again and highly recommend.
23:52 29 Dec 19
The knowledge and expertise I get for all my appliances is one of the major things I love about working with this company. The customer service when I call and the promptness and sense of urgency I always get is why I highly recommend Houston Katy Appliance Repair! I have rentals and airbnb's and I am so glad I have them for all appliance needs....they are just a phone call away!
17:50 25 Dec 19
Very friendly and professional, Frank was very accommodating and even came out on Christmas Day. He was polite and quick while explaining everything along the way. I will never use another repair company again. Highly recommend.
15:22 05 Oct 19
When our dryer stopped heating, we called Frank to set up an appointment for him to come and evaluate the problem. He was able to quickly identify the issue and had it fixed within an hour or so. He even took the time to vacuum up all of the lint that had accumulated under the dryer drum. I would definitely use Houston Katy Appliance again.