15:36 19 Nov 23
Frank corrected one of our dryer issues on his first visit but the main problem was the dust work was partially clogged and needed cleaning out as it was at least 40 feet long with 2 dog legs (bad design).After that dryer cleaning it worked for a bit but again was not drying. Frank came out with two possible repairs, but as we troubleshooted for an hour we found the dryer was fine, the ductwork again was the problem and that I needed a handyman to reroute it. After all that and again reviewing the Samsung Icemaker issue he didn't charge us. Frank is a pro's pro! Wish every service guy was as friendly, knowledgeable, honest and caring as he is. The highest of highest recommendation for Frank and his company!
03:48 22 Sep 23
Couldn’t be more happy with the level of service I received for my refrigerator! He was so honest about the issue and didn’t try to up-sell anything. Very friendly and has good availability, honestly can’t recommend enough.
20:53 18 Sep 23
Frank was excellent! He showed me the issue, checked to make sure nothing else could be a problem, and gave us a total cost quickly. Repair was done and he checked the venting to make sure it was good. He then ran the dryer several times, to make sure that everything was good. HIGHLY recommend for your home appliance repair!!
00:52 06 Sep 23
Frank was very professional while repairing our dryer quickly. He explained the issue prior to fixing it and discussed how to prevent it from happening again. I called to make an appointment and they were able to get a technician to our house within a couple hours.
20:24 13 Aug 23
The entire experience was truly first class from phone call to completed repair. The technician, Frank, was courteous, knowledgeable, professional, educational, respectful, and very reasonably priced - AND completed the repair in a timely manner on a weekend! I cannot recommend them higher and will spread the word to family and friends. 5+ stars for Houston Katy Appliance Repair!
11:15 13 Aug 23
Frank was so helpful, he was knowledgeable about my Samsung dryer. He found the issue as soon as he pulled it apart. His friendliness made my experience pleasant and he gave me valuable nuggets of information to help in maintaining a well-working dryer. I will definitely call Houston Katy Appliance again. Thanks Frank!
18:48 13 Jul 23
Frank was great! So knowledgeable and very quick! Such an awesome experience, we recommend him to everyone!
21:44 07 Jul 23
Fantastic service! Very prompt, communicated the diagnosis very clearly and gave great expert advice! Couldn't be happier knowing that I have a professional and reliable appliance repair company to depend on!
13:32 14 Jun 23
I can not be more complimentary of the service I received from the initial phone call through onsite service. The onsite troubleshooting of the problem and the ensuing discussion with the service technician revealed a depth of knowledge , professional honesty and customer advice in preventative maintenance take has won my customer loyalty. I will not hesitate to use Katy Appliance Repair as my first choice for future repair needs.
22:26 18 Apr 23
Frank came by and took care of us as he normally has in the past. We have used Katy Repair multiple times before and he always treats us like family. Very impressed and totally recommend them. Thanks
15:16 15 Mar 23
Have worked with this business twice now and have had positive experiences both times. Frank knows his stuff and was quick to get the job done! Thank you for helping us out!
22:56 09 Feb 23
We are new customers. Frank, a Service Manager, was very informative and completed the service to our satisfaction. Highly recommend this company.
22:15 15 Jan 23
Came the next day and on a Sunday and the repairman Frank was very Knowledgeable and fixed our Dryer.Thanks!!
22:11 01 Dec 22
Very professional and kept me informed as to when he would get here. Fixed it quickly and was fantastic! ***** Highly recommend!!!!
19:28 27 Sep 22
Frank is very expert and he explain to me all the process when he was fixing my dryer . Im very happy and pleased with this company.
11:35 01 Sep 22
Franc was great! He completely dismantled and put back the dryer in 10 minutes. Thank you!
00:15 13 Aug 22
I have nothing but great things to say about Houston Katy Appliance Repair and service manager Frank Welch: professional, punctual, knowledgeable, honest, patient and great attitude to boot. Our dryer needed attention and Frank showed up on time with all the needed instruments and parts in tow. This man works like a Swiss watch. Everything was in perfect working condition in no time, with prompt explanations and advice. Last but not least- very reasonably priced.Thank You!
10:13 11 Mar 22
The technician was very knowledgeable about my dryer. He was fast and efficient, explaining everything to me. He was cautious with all the components removed, taking care not to bump the walls and other appliances. He even vacuumed out the spaces inside the dryer. Overall, I am beyond impressed!
23:53 12 Feb 22
Responsive, honest and very knowledgeable. Excellent work.
22:01 05 Feb 22
Very good guide to find the appliances parts
20:09 11 Nov 21
I called Houston Katy Appliance Repair based on reviews and the fact that they repaired Samsung washers and dryers. Danny, the technician, did not disappoint! Not only was he on time but he was professional, friendly and knowledgeable! But, most of all, he was HONEST! He could have recommended a new computer board but he advised that it wasn't worth the cost and that it was better to purchase a new washer. He also advised on which brands to stay clear of and which to purchase. Let's just say, more expensive is not always better! I am so glad I called. Give them a try! You won't be disappointed!
02:21 02 Oct 21
Houston Katy Appliance Repair service was outstanding. Their service manager was extremely knowledgeable, professional and helpful. I learned a lot about the functioning and service of my appliances that most people never take the time to learn or do.
14:01 01 Oct 21
Just solid professionalism on our older GE Dryer. Great price and technician stuck to it, even after a bit of a challenge where he will have to come back. He told me that there would be no charge and he wouldn't budge off of that. Even better, a young man was with the technician as an apprentice! Anyone who reads this should look around at your kids and wonder if an $80k to $200k(+) education in Poetry, or whatever Liberal Arts degree they choose, is really worth it. Love the concept.
02:27 08 Sep 21
Great performance friendly quick Reliable work
15:18 03 Sep 21
I was blessed to have them look at my dryer and resolve the problem. By far the most professional and knowledgeable service I have had in the last 8 years since I moved to Katy TX. They explain how everything suppose to work As far as the appliance and also put out recommendations to keep my washer in good condition. Try them out you won’t be disappointed.
20:36 21 Jul 21
Houston Katy Appliance Repair is absolutely amazing. Not only do they offer a quality service at a a great price, but they're extremely professional. We called them to help with issues we were having with our dryer and we're so happy that we did. Frank came out to assist us with the issue and he was a true professional. He called to confirm his time and explained in great detail what was wrong. He fixed everything and also offered some great advice and problem solving info. They get 5 stars from us across the board. Can't go wrong with this company.
17:01 15 Apr 21
They called and let us know they were on the way, showed up on time, diagnosed and repaired our Samsung refrigerator quickly. We will definitely use them again.
Reap and Sewn
19:11 06 Feb 21
I called and asked for same day service. I forgot the name of the lady that helped me but she was super nice. She mentioned a tech, Michael would b by between 12-3pm. The technician came right at 1245ish and repaired my dryer in 15 minutes!!! Explained what was wrong, how he fixed it and what I was probably doing wrong to cause the issue I did. He replaced my thermo fuse and I paid 125$. I'm not sure if this was after the service call fee was deducted. I forgot to ask as I was so happy the technician finished so quickly.Either way I'll def b calling this company for any other appliance repair I ever need. Def recommend 10/10
14:50 12 Jan 21
Ken was extremely thorough, explained the issues to me so that I could understand and took his time to make sure that I truly understood what the issues were. I would highly recommend this company!
09:44 10 Jan 21
very helpful and open weekends..had exactly what part was needed and great price.
15:48 06 Jan 21
Houston Katy Appliance Repair is outstanding and extremely professional. I called them based on the reviews and I am so glad that I did. Our dryer was in critical condition. Frank was right on time, patiently explained in great details what was wrong, fixed it perfectly, and had some excellent suggestions. They are #1 on our list to call next time we have a problem. Call them now and you will thank me later. The best of the best.John in west Houston.
22:05 02 Nov 20
When washing machine quit working on Saturday afternoon, a call was made to Frank who came out on Monday to perform diagnostics to determine the problem. He was very professional and honest about the repairs saying that if he could even get the part for a 13 year old machine, he felt it would be too much money to spend on that old of a machine. I really appreciated his honesty even though it cost him a repair job. I would not hesitate to call again if another appliance has problems.
18:53 24 Sep 20
I called for repairs to my Samsung refrigerator. The cooling element froze and my fan was making a loud noise. Danny came out and did a great job. Unfortunately my fridge was beyond repair, Danny tried 3 times to make it right but this Samsung was a hunk of junk. I ended up buying a new GE fridge but would definitely recommend them if you need a repair. Very nice, honest, dependable and affordable. (4 stars only because my fridge didn’t actually get fixed, NOT their fault)
16:01 05 Sep 20
Francis explained what was wrong in detail, he came on the same day, and went beyond what was expected.
00:52 15 Aug 20
Called this morning at 9:00 am and by 1:00 pm my Samsung dryer repair was complete. Excellent customer service, knowledgeable and prompt, I would definitely recommend this company for appliance repair.
21:16 10 Aug 20
This business is outstanding. The technician came out to help fix a motor on my new oven and knew exactly what was wrong as soon as he took a look. He ordered the part and finished the repair few days later. Extremely satisfied customer here, keep up the good work!
00:42 20 May 20
I called on Monday and Frank was able to come to my house on Tuesday. He called multiple times before arriving to let me know his ETA. When he arrived he was very nice and professional. His knowledge on washing machines was astounding. I would definitely call again if I ever need another appliance repaired.
19:58 16 May 20
We called this company to change the washer door from a left hinge to a right hinge. GE told use that because it was an install issue from Lowe's not a repair issue they could not send out a tech, but the door could be changed. I spoke with the technician at Houston Katy Appliance, he was willing to look at it and his price to change the door was appropriate. He would also look at the shaking issue and the pedistal drawer issue. We had issues with Lowe's over a Samsung washer and dryer. Their techs ARE NOT TRAINED VERY WELL. When Lowe's tech delivered the GE that was an exchange for the Samsung they told us the doors were not changeable even though the GE website said so and owners manual tells how to do it.The Houston Katy Appliance technician was VERY KNOWLEDGEABLE, honest with us about the model we chose (it's a SAMSUNG with a GE label)
00:54 26 Apr 20
I called on a Saturday, and Frank came out within just a few hours. He was polite and explained everything as he walked through the repair. He knew every detail about the dryer and even gave me some great tips about how to properly use the washer and dryer to avoid any issues in the future. Definitely recommend!
21:06 07 Feb 20
Mr . Frank is an awesome , super genuine person and would recommend him to anyone who needs any help! He has tons of cool stories and advice to share.Easy and fun to work with , thanks Mr. Frank
17:19 27 Jan 20
Very impressed with the service from Houston Katy Appliance Repair. When my 15 year old Maytag washing machine started making loud noises and not moving through it’s cycles, I called Houston Katy Appliance Repair and they sent Alex right out. He was able to quickly diagnose the problem and order the part. Given the age of the machine it took awhile to find the part, however Alex was diligent and kept me updated on the status. Once the part arrived Alex quickly contacted me and came right out for installation. Great service, reasonable prices. I will use them again and highly recommend.
23:52 29 Dec 19
The knowledge and expertise I get for all my appliances is one of the major things I love about working with this company. The customer service when I call and the promptness and sense of urgency I always get is why I highly recommend Houston Katy Appliance Repair! I have rentals and airbnb's and I am so glad I have them for all appliance needs....they are just a phone call away!
17:50 25 Dec 19
Very friendly and professional, Frank was very accommodating and even came out on Christmas Day. He was polite and quick while explaining everything along the way. I will never use another repair company again. Highly recommend.
15:22 05 Oct 19
When our dryer stopped heating, we called Frank to set up an appointment for him to come and evaluate the problem. He was able to quickly identify the issue and had it fixed within an hour or so. He even took the time to vacuum up all of the lint that had accumulated under the dryer drum. I would definitely use Houston Katy Appliance again.