21:16 10 Aug 20
This business is outstanding. The technician came out to help fix a motor on my new oven and knew exactly what was wrong as soon as he took a look. He ordered the part and finished the repair few days later. Extremely satisfied customer here, keep up the good work!
00:42 20 May 20
I called on Monday and Frank was able to come to my house on Tuesday. He called multiple times before arriving to let me know his ETA. When he arrived he was very nice and professional. His knowledge on washing machines was astounding. I would definitely call again if I ever need another appliance repaired.
19:58 16 May 20
We called this company to change the washer door from a left hinge to a right hinge. GE told use that because it was an install issue from Lowe's not a repair issue they could not send out a tech, but the door could be changed. I spoke with the technician at Houston Katy Appliance, he was willing to look at it and his price to change the door was appropriate. He would also look at the shaking issue and the pedistal drawer issue. We had issues with Lowe's over a Samsung washer and dryer. Their techs ARE NOT TRAINED VERY WELL. When Lowe's tech delivered the GE that was an exchange for the Samsung they told us the doors were not changeable even though the GE website said so and owners manual tells how to do it.The Houston Katy Appliance technician was VERY KNOWLEDGEABLE, honest with us about the model we chose (it's a SAMSUNG with a GE label)
00:54 26 Apr 20
I called on a Saturday, and Frank came out within just a few hours. He was polite and explained everything as he walked through the repair. He knew every detail about the dryer and even gave me some great tips about how to properly use the washer and dryer to avoid any issues in the future. Definitely recommend!
21:06 07 Feb 20
Mr . Frank is an awesome , super genuine person and would recommend him to anyone who needs any help! He has tons of cool stories and advice to share.Easy and fun to work with , thanks Mr. Frank
17:19 27 Jan 20
Very impressed with the service from Houston Katy Appliance Repair. When my 15 year old Maytag washing machine started making loud noises and not moving through it’s cycles, I called Houston Katy Appliance Repair and they sent Alex right out. He was able to quickly diagnose the problem and order the part. Given the age of the machine it took awhile to find the part, however Alex was diligent and kept me updated on the status. Once the part arrived Alex quickly contacted me and came right out for installation. Great service, reasonable prices. I will use them again and highly recommend.
23:52 29 Dec 19
The knowledge and expertise I get for all my appliances is one of the major things I love about working with this company. The customer service when I call and the promptness and sense of urgency I always get is why I highly recommend Houston Katy Appliance Repair! I have rentals and airbnb's and I am so glad I have them for all appliance needs....they are just a phone call away!
17:50 25 Dec 19
Very friendly and professional, Frank was very accommodating and even came out on Christmas Day. He was polite and quick while explaining everything along the way. I will never use another repair company again. Highly recommend.
15:22 05 Oct 19
When our dryer stopped heating, we called Frank to set up an appointment for him to come and evaluate the problem. He was able to quickly identify the issue and had it fixed within an hour or so. He even took the time to vacuum up all of the lint that had accumulated under the dryer drum. I would definitely use Houston Katy Appliance again.