Reviews

From 88 reviews
Rick Ivory

Frank is the man. I called houston Katy appliances to come out and fix my dryer that wasn't heating. They sent out Frank, he was knowledgeable of the dryer and its brand. He even educated me on some things I could do to help prevent fires …

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Response from business owner

Thank you Mr. Ivory for the very kind words!

Take care and all my best!

via Google
Michelle Jones

I had Frank as a technician. He came in a timely manner and was a pleasure to work with. He was very knowledgeable , diligent with his work, and i would recommend him

to anyone . I really appreciate all the advice he gave me for my washer …

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Response from business owner

Thank you Ms. Jones for the kind words and Five-Star review!

It was my pleasure and if I can help you again, please just ask! My best.

via Google
R Meyer

When our dryer stopped heating, we called Frank to set up an appointment for him to come and evaluate the problem. He was able to quickly identify the issue and had it fixed within an hour or so. He even took the time to vacuum up all of …

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Response from business owner

Thank you Mr. Meyer for the kind words and Five Star Review! Please call anytime!

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William Cole

On-time and great service. Thanks!

Response from business owner

Thank you for the kind review Mr. Cole. We appreciate it!

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Eddie Lamp

Frank is very knowledgeable and friendly. He explained what he was repairing and why. I will definitely use his company again to fix my appliances.

Response from business owner

Thank you Mr. Lamp for the kind words and your hospitality!!

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lbaker862

Frank was great, last year when our dryer went out and this year when the washer went out.

Response from business owner

Thank you Ms. Baker for your continued patronage and confidence!!

via Google
Gary Holcombe

Came out the same day. Very professional. Highly recommend

Response from business owner

Thank you Mr. & Mrs, Holcombe for the kind words, nice Five-Star review and your hospitality!! All my best

via Google
Maybelline A.

Frank was very professional. He was able to diagnose the issue with my dryer and was able to get it fix in timely manner. He did an outstanding job. I will use this company again and will recommend to my family & friends.

Response from business owner

Thank you so much for the very kind words and the great review!

Please call anytime!

via Google
Kevin Lafollett

They sent a technician that helped work through the problem and fixed our oven. They will definitely be getting any future business we might have.

Response from business owner

Thank you Mr. Lafollett for the Five-Star review and for the nice words!

Just let us know if we can assist you in the future!

via Google
Trish Smith

Alex showed up when he said he would, communicated on his arrival time, came to fix our fridge (old) and made some minor adjustments. Said to give it some time to see if that fixed it but talked ya out of trying to repair it cause it’s out …

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Response from business owner

Thank you Ms Smith for the kind words and the great review!!

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Sherrita Nash

Frank is very professional. He gives you a 30 minute notice when he's enroute. Very knowledgeable.

Response from business owner

Thank you Mrs Nash for the wonderful review!

We appreciate it!

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James Graves

Their branch Danny's Appliance Repair outfit came out and fixed my Dryer which was not heating. The younger repair guy Alex was very nice and real fast doing my repairs. He had to get the heating unit box part the next am ok and then came …

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Response from business owner

Thank you Mr. Graves for the kind words about Danny & Alex and also for the Five Star Review!

We truly appreciate your confidence and continued patronage!

via Google
Henry Johnson

Excellent, prompt service. Frank was very cordial, courteous and knowledgeable. He diagnosed the problem and had the part on hand.

Would use them again on any future problems. Want Frank again.

Response from business owner

Thank you Mr. Johnson for the kind words and review!

It was a pleasure meeting you!

via Google
John P Shamrock

Frank was on time and very diligent in troubleshooting and repairing my LG gas dryer. Also Very reasonably priced services. I Highly recommend him and Houston Katy Appliance Repair.

Response from business owner

Thank you Mr. Shamrock for the very kind words and the review!

It was a pleasure meeting and conversing with you! All my best!!

via Google
Juan Carlos

Great place to eat a pizza. I liked

Response from business owner

Thank you for your confidence Mr. Carlos but I think you were intending to review a food establishment instead of an appliance repair company.

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Troy Clendenin

I called Houston Katy Appliance Repair on a Thursday and Frank our friendly service tech came out on Friday. He provided fast and honest service for my dryer that was clogged with a sock. Frank could have made it seem like I needed a new …

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Response from business owner

Thank you Mr. Clendenin for the extremely kind words and for the Five Star review!

Please call again if we can assist you in any other way!

via Google
Alfonso Gilson

Highly recommend. Frank did a quick response and very flexible scheduling the repair next day, even late. Frank has great experience and explained all details fixing it. Also alert us on other thing that we need to take care later.

The …

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Response from business owner

Thank you Mr. Gilson for your hospitality and for the kind Five Star review!

Please call again for anything!

via Google
Hernan Valladares

Highly recommend. They were quick in scheduling the repair same day, even late. Frank was professional and explained all aspects of the dryer even while fixing it. He was never interested in up selling or looking for other problems to …

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Response from business owner

Thank you Mr. Valladares for the kind words and for the Five-Star review!

We appreciate your time and business!

via Google
Erin Williams

My technician was punctual, polite, quick and took the time to explain the problem and the solution to me. Very good experience!

Response from business owner

Thank you for the kind review Ms. Williams!

via Google
Betty Del Rio Rodriguez

Excellent service.

Response from business owner

Thank you for the very kind review Ms. Rodriguez.

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Bobbi Whiteside

What a treasure! Very considerate and professional.

Response from business owner

Well thank you so much Ms. Whiteside for the very kind comments!

via Google
Kimberly Lazrine

Professional Repair Service – answered my calls, arrived on time, very competent pricing. Highly recommend. Has now done repairs on my LG Dryer & Samsung refrigerator.

Response from business owner

Thank you so much for the kind words Ms Lazrine!

We really appreciate your continued patronage!

via Google
John McQuary

Hooray!!! A business that will actually call you back AND show up as Scheduled to repair your major appliance... Frank & his team tracked down the Replacement Part for the Main electronic circuit board on our Decade old electric dryer, and …

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Response from business owner

Thank you Mr. McQuary for the kind response and taking the time to say so.

You're much appreciated!

via Google
Libby Offenhauser

Frank went the extra mile to locate the source of the issue. Was very professional and provided excellent service delivery.

Response from business owner

Thank you Ms. Offenhauser for the nice comment. It was a pleasure helping you, as well as meeting you!

Take care.

via Google
Erika Gonzalez

Superb service..Couldn’t have asked for more. I will certainly recommend. Thank you!!

Response from business owner

Thank you for the kind words Ms. Gonzalez!! We appreciate you!

via Google
Amy Stewart

Did not have to wait for a service call. Courteous and responsive.

Response from business owner

Thank you for your review, and your business Ms. Stewart!

via Google
Tashia renee

Frank was very honest and timely. He fixed my dryer in 15 minutes. He also educated me what's wrong and how to solve the problem.

Response from business owner

Thank you Tashia Renee for the kind review!

We appreciate you!

via Google
James Friend

What a great experience. He showed up as scheduled. 15 year old fridge I expected to be major issue. The technician had the problem diagnosed in under a minute. The repairs were done timely and I had to ask twice, "Are you sure? That's all …

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Response from business owner

Thank you for the kind comments Mr. Friend!!

via Google
Faye Simien

Hello!

Just wanted to give my review on Houston Katy Appliances. I used this service on last week, I was given this name by someone where my sister works. My washer was dripping water, thank God the dripping was not going on the floor. I …

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Response from business owner

Thank you so much for calling on us Ms. Simien!

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Christine Hempel

Fantastic service! Fixed my dryer perfectly. I don't think it has worked this well in years. Frank is awesome, and the same day availability helped us so much.

Response from business owner

Thank you for calling on us Mrs. Hempel !!

via Google
Tina Kurtz

The night before we moved to the Katy area our dryer broke. I called Houston Katy Appliance Repair the day of our move and the were at our new home the following afternoon repairing our dryer. Frank was great and really new his business. We…

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Response from business owner

Thank you again Ms. Kurtz !!

via Google
Sharon D

Very quick response and great service. Very courteous service. I highly recommend Houston Katy Appliance Repair.

Hillary C

Always quick to respond and give me options. I appreciate that. Excellent service and pleasant!

Susan D

Love them! Schedule the same day, explained what needed to be repaired, warranty the work and prices are reasonable.

Nick Moreno

Frannk came out to look at my g.e dryer was very knowledgeable and helpful

Very reasonable fees

Response from business owner

Thank you Mr. Moreno!

All my best.

via Google
Marzena P

Great professional service with attention to detail is what you get. at Houston Katy Appliance:) Sorry about late review. I was somewhat skeptical when i phoned as Receptionist said that she will have the Technician call me to discuss what…

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Marzena Piotrowicz

Great professional service with attention to detail is what you get. at Houston Katy Appliance:) Sorry about late review Frank! I was somewhat skeptical when i phoned as the Receptionist said that she will have the Technician call me to …

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Response from business owner

Thank you very, very much Mrs. Piotrowicz for the thoughtful sentiments!

All my best!

via Google
Bruce Norman

A little pricey. but they do good work,

Response from business owner

Thank you for your business Mr. & Mrs. Norman!

via Google
Stacey Bundren

Frank was very knowledgeable and explained everything that was going on with my dryer. It was fixed and running again in no time! Thank you Houston Katy Appliance Repair and thank you Frank!!

Response from business owner

Thank you so much Ms Bundren for the thoughtful words!

via Google
Chad Crank

Great service! Frank diagnosed the problem quickly and taught me how to prevent repairs in the future.

Response from business owner

Thank you Mr. Crank for the thoughtful reply!

Great customers like yourself really makes all of it possible.

All my best!

via Google
Trey Domann

Frank was amazing. Answered a late night call while it wasn't necessarily emergent in nature and was prompt with scheduling a visit and repair the next day. Even followed up with an email on how to order a part that was cheaper for me to …

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Response from business owner

Thank you Mr. Domann for the thoughtful words...

and thank you for your trust and business!

My best.

via Google
Anne Hodge

I called and had Frank come out. He was quick, reliable and came out very late since we had a hard schedule. I was impressed with how quickly he fixed our problem. Nice guy-neat appearance and seemed very knowledgeable.

Response from business owner

I appreciate your very kind words Mrs. Hodge!!

All my best!

via Google
Estela Alejandro

So convenient. Very knowledgeable. I would definitely call you guys again if I need your assistance ever again. Professional!!!! Thank you frank for your assistance

Response from business owner

Thank you for the nice words Ms. Alejandro!

Please let us know if we can help you again .

via Google
Roel M

These guys know their stuff. I recommend them!!

Alison G

Great service at a very affordable price!

Alison Garwick

Frank was a great help! Got the work done quickly and for a reasonable price! Would recommend Houston/Katy Appliance Repair to my friends and family.

Response from business owner

Thank you Ms. Garwick for the kind words. We appreciate you!

via Google
Juan P

knowledgeable about the appliance and a good explanation about the problem to be fix Will highly recommend

Ed Skrljac

Great job. Frank gave me a quote over the phone based on the symptoms my dryer was exhibiting. He came the next day and did a great job at the price we discussed. Will use for all my appliance needs!

Response from business owner

Thank you Mr. Skrljac for the very kind remarks! My best...

via Google
Lashelle B

Friendly and great staff. Would recommend to anyone.

Robert Spencer

I had an electrical wiring issue with my electrical smoker and Frank came out to take a look even though it wasn't in the scope of his normal business services. He was able to get it up and running!

Response from business owner

Thank you Mr.Spencer for the nice words. If we can help in the future in any way, please just call. Our best!

via Google
Grant R

Did a great job, and even helped diagnose a different problem so that can now be fixed. Thanks Houston Katy Appliance Repair!

William Buenik

My washer went out, have been getting a unbalanced code on a Samsung. I know what I needed to fix it and the only place I could get it on a Sunday was from here. An online appliance part had them but was 2 days out and the other other in …

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Response from business owner

Thank you Mr. Buenik for your kind words and for calling on us here in the first place! All my best.

via Google
SUSAN DAVILA

Same day repair – no kidding! I called Saturday at 5:30 pm and Frank came out by 8:00 pm with the needed part and my dryer was fixed. Best appliance repair experience I’ve ever had – prompt, knowledgeable, very courteous and reasonable …

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Response from business owner

Thank you for those kind words Mrs Davila!

via Google
Michael Burlak

Frank is very punctual, knowledgeable and professional. My phone call was answered on Sunday, urgent repair started Monday morning, parts obtained and completed Tuesday. Dryer repair some claimed to have been impossible was done at a …

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Response from business owner

Thank you Mr Burlak!

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Shawna Hobbs

Great service and prices. Frank provided after hours service to get our dryer up and running. Quick,efficient and honest.

Response from business owner

Thank you Mrs Hobbs!

via Google
Maria Sarmiento

Frank, came to our home to help me after "Harvey" with my appliances. He was not only on time and gave a 30 minute advanced call before arrival. But scheduled my appointment next day I could not believe I could gain the help of someone so …

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Response from business owner

Thank you Ms Sarmiento!

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Cassie Singleton

Frank was polite, knowledgeable and efficient. I have recommended this company to two of my neighbors today. I will be using them again in the future.

Response from business owner

Thank you Ms Singleton!

via Google
Tracie P

Houston Katy Appliance Repair is wonderful!! Quick responsive service even on weekends!! Very knowledgeable and parts in stock. Great experience!

Marcela Silva

The service was great. He was very knowledgeable and honest. My washer and dryer weren't installed properly and he figured the problem immediately. He tested my appliances to make sure they were working properly before he left. The …

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Response from business owner

Thank you Ms Silva!

via Google
Susan L

Houston Katy Appliance Repair gave us fast, friendly and expert repair of our clothes dryer. The price was affordable and the service was unsurpassed. i would recommend them to anyone with an appliance problem.

Terry Hanks

In two repair calls, I have had three appliances fixed by Houston Katy Appliance Repair. They include fixing our clothes dryer (today), freezer, and refrigerator. Each time the person who did the repairs arrived within the agreed timeframe…

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Response from business owner

Thank you Mr Hanks!

via Google
Diane S

Frank is great! Less than 30 minutes and he had our dryer working.

Marta Villarreal

Great service at a reasonable fee. All performed in a timely manner. The Tech. is a Wealth of knowledge. I highly recommend Houston Katy Appliance Repair. Much appreciated Marta Villarreal.

via Google
Charles Y

Recommend. Professional service. Courteous and on-time.

Debbie M

Technician was very knowledgeable and professional. Will definitely call this company again when I need any appliance repair!

Darcy D

Great service and very detail with communication.

Bridget L

Knowledgeable, polite, and very professional service.

Connie Rodriguez

Less than two days before Thanksgiving is the worst time for an oven to break down. Thanks to Frank at Houston Katy Appliance Repair squeezing us into his already full schedule, we were up and running within 24 hours. He even did a freebie …

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Response from business owner

Thank you Mrs Rodriguez!

via Google
Jennifer D

Fast and thorough! Frank even followed up later to ensure my washer was working.

William Howard

Very friendly, knowledgeable, and professional. Solved the issue quickly, and showed a deep understanding of both my particular model and it's differences from the other manufacturers. Highly recommend!

Response from business owner

Thank you Mr Howard!

via Google
Meghan P

Great experience. Worked me in last minute on the same day! Very knowledgeable.

Ricky H

Frank was very knowledgeable and quickly diagnosed the problem. He was able to correct my dryer vent problem and fix my dryer in a short time and was very reasonable in billing me for the work. I will enthusiastically recommend him to my …

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Karen Q

Frank came right out and fixed my dryer. Excellent service.

Mr. Randolph

Great Experience! Knowledgeable, courteous. We will definitely call Houston Katy for our future appliance repairs.

Rick S

Nice people and never gave up until the problem was fixed.

Desmond S

a down to earth non corporate business that follows up, does what they say they will and does accurate quotes. Frank is a friendly chap to deal with so I highly recommend them

Deborah S

Super fast repair response, excellent customer service, reliable and efficient repair – thrilled!

Adrianne B

Great service no issues Very professional Will highly recommend

Don S

Prompt, explained everything, within 24 hours had the dryer operational. I give them my highest recommend.

Jacqueline F

Excellent service. Professional, knowledgeable and dedicated to fixing the problem.

Norman W

They were able to get me a quick appointment and Frank did a great job on the repair and talking me through what he was doing and why. Definitely would recommend if you are looking for honest good work. Very reasonable cost wise as well.

Sundra Fontenot

We were having overflow problems with our new dishwasher. Frank researched possible problems and parts and came over to get more information on the model. He spotted the problem which was caused by faulty installation of my reverse osmosis …

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Response from business owner

Thank you Mrs. Fontenot!

via Google
Angela Leisher

I called because I needed help installing my dryer. Another company I called told me it would cost $125. But when I called this company, they asked me questions first before telling me the price. He was very helpful and told me that it …

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Response from business owner

Thank you Ms. Leisher!

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festus amoye

Frank and his team are great. They came over and diagnosed our problem. They worked hard a efficiently which saved us money. You would be hard pressed to find a better appliance repair company in Houston.

via Google
E. C

Frank was very helpful & professional! We will definitely use this company again!

Mr. Williamson

VERY IMPRESSED WITH FRANK. DOES GOOD WORK. WILL DEFINITELY RECOMMEND

Kirby P. Neck

Very pleased with analysis and repair process of our dishwasher. First trip was to determine what was wrong and determine if any new parts were needed. New parts were needed so a second visit was required, but the service fee was deducted …

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Response from business owner

Thank you Mr. Neck!

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Sharon Widener

Houston Katy Appliance Repair was excellent to deal with. The owner and repairman were extra polite and helpful. Our dishwasher needed a part ordered and it was here in two days. Repair was done asap and all is well. I would recommend them …

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Response from business owner

Thank you Ms. Widener!

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